Lee Horsman, Design and Marketing Director at ACS, said: “The office space designs were done and the furniture supply went out to tender and we were delighted to be successful, but I think what gave us the edge was not on price but on the ideas and experience we bring to the procurement process.
“We are confident of our market knowledge and that is just as valuable to the client as the bottom-line figure. We’re not afraid to go back and question certain decisions, and put our own suggestions forward, to ask the client what the thinking is behind their choice and use our expertise to offer alternatives we think might work better.
“Reed, for instance, had an idea about a particular height adjustable desk they wanted, from a supplier abroad. As we were going through discussions and developing the specification, we knew there was an alternative product that would fulfil the brief, from a supplier that’s fairly local, and they were delighted to go with something made in the UK and delivered locally.”