After almost three years, ACS returned to the University of Northampton for their ‘Evolution of the MSP’ event. Guest speakers included Steve Horobin of Arrow, Greg Bayliss of Cymulate and Stephen Harley of ACS. Arrow is a global supply chain partner to a huge number of customers across a growing breadth of markets, including transportation, medicine, industrial, telecommunication and consumer. Cymulate is a business committed to empowering organisations worldwide against threats as well as making advanced cybersecurity as simple and familiar as sending an email. As for ACS, they strive to help their clients perform at their best with a combination of tailored IT, telephony solutions, and workplace innovation through the latest office furniture and interior design.
After the initial presentations, the floor was opened for a round table discussion where attendees debated some of the biggest real-life changes in the world of technology during the past 10 years. One issue considered was that companies without a Managed Service Provider (MSP) could be at high risk, or potentially be missing out on supporting services and knowledge. Stephen Harley remarked that an MSP is important for having “that second perspective” to support the IT team. As technology becomes more advanced, it can be difficult to ensure that systems are both protected and supported. Therefore, an MSP is vital for keeping up with innovation. An argument can even be made that MSPs are in fact more important post Coronavirus, which has resulted in businesses allowing more employees to work from home. While this sudden and quick change is not necessarily a negative one, it has unfortunately left the potential for unsecure connections and actions to create security breaches.
As asked by host Connor Slasberg, “how does a business decide if they want their MSP delivering their security services?”. Some companies may want to have a level of separation and according to Stephen Harley there is a “very good case for having some of that split”. He also argued the importance of having a mechanism to validate what the business is already doing. Harley recommended using Cymulate for this, as it gives you a measurable score across many different aspects of your security. Greg Bayliss stated that it is paramount to “have access to that information yourself, so that you can undergo that conversation with your Board Members or Managers” addressing the potential dangers sooner. A positive of this “hybrid model” is that it is a “systems testing systems” model giving you continuous validation and removes the potential for human error.