James Ball said: “We use it ourselves at ACS and have found it invaluable for just raising and maintaining awareness levels. There was a massive spike in phishing emails during lockdown because people working from home were seen as more vulnerable, no colleagues next to them to double check with, for example.
“Using KnowBe4 means you can keep track of who is opening emails they shouldn’t and assign some dedicated training to that person. It’s not heavy handed and they aren’t made to feel like they’ve done something wrong, it just keeps their training and awareness at the level it should be.”
KnowBe4 works with both Microsoft 365 and G-suite, with a scalable cost depending on the number of users a
business has. It runs along-side the company’s cyber security system, which should also be working to identify and filter phishing emails.
The benefit in taking KnowBe4 through ACS is they work with aligned partner, Brigantia, in deliver-ing a managed wraparound of the service to ensure clients need to spend little to no time managing the platform to ensure maximum return on investment. They deliver a two-week trial period in which clients gain an overview of their current risk posture across their user base. ACS support the initial set up of the solution and, once live, phishing simulations and training are scheduled on behalf of the client, with any particular at-risk users automatically enrolled into further remedial training.
Since getting KnowBe4 up and running, Ozo Innovations, which delivers sustainability and productivity benefits that enable carbon net zero through innovative electrochemical solutions, has gone on to build its relationship with ACS, which has worked with Ozo to modernise the IT environment, particularly in embracing the M365 portfolio with separate projects to migrate to Exchange Online and SharePoint for storage.