Reliance on connectivity has increased, bandwidth usage has as well and old legacy networks like ISDN are no longer cost-effective. Rather than sink money into old tech, new Fibre internet connections can handle as many as 200 voice lines simultaneously, therefore the new VoIP model has gained popularity.
Now that the switch off has been announced and is only 5 years away, businesses need to be considering the finer details of how they will transition, if they haven’t started to already.
Can my existing telephone system handle VoIP telephony?
If you’re running an ISDN phone system, the answer is no. You will need a new VoIP system or SIP Trunk to transmit your calls from your current PBX to the internet. Depending on your current internet connection, you may also need to increase your bandwidth or install a new connection too.
Is my business’ internet connection ready for Voice over IP?
Some VoIP providers suggest 5Mbps download and 2Mbps upload as bare minimums for a small office telephony system however, the bandwidth you need really depends on the size, requirements and Quality of Service (QoS) priorities of your business.
If you’re not confident in finding a solution yourself, ACS supply internet services from multiple providers and is perfectly placed to give impartial advice to those seeking an answer to which network would best suit a particular use-case.
Can my business benefit from VoIP telephony?
Yes! There are lots of benefits to Hosted telephony, including:
Video conferencing, instant messaging and collaboration tools can all integrated in to the platform, with additions and changes all being governed through a web-based portal for easy management.
Better flexible working
As remote working is becoming more prevalent across businesses worldwide, VoIP services are becoming an integral communication tool. Better remote access can increase morale and productivity throughout a business.
With calls to other sites free of charge and VoIP lines usually costing less than their ISDN counterparts, businesses can operate better services at lower costs than before.
As voice data is transmitted over internet connections, there is less chance of an outage or limited bandwidth affecting the quality of the call.
Is there anything more we do with our communications?
Implementing the changeover from ISDN to VoIP can create in-office upheaval, with new cabling and hardware possibly being required to bring an office up to date. You may wish to use this transitional period to your advantage and reimagine your staff’s workflow and experience in the workplace.
For example, with the addition of VoIP services, you would be able to take advantage of Hot Desking, where staff could use any of a multitude of workspaces and log in to a phone for that period. This is most effective when space, headcount and various other aspects are all taken into account; therefore, a new office design could help improve productivity. Quiet spaces and teleconference rooms may also be more effective uses of space, depending on your current operating model and the amount of floorspace taken up by legacy PBX equipment.
The ISDN switch off is coming and there’s no way around it. Businesses inherently don’t like upheaval, having to reallocate resources for implementation and training. However, the benefits that VoIP can provide far outweigh the issues that may be experienced during the transitional period.
Finding the right connectivity supplier is essential to sourcing the right solution for your business and ACS are perfectly placed to do just that. Working with multiple network vendors, ACS can help to identify how best to transition from ISDN and how to maximise your office space, to increase productivity and create a work environment that fosters innovation, rather than stifling it.