Support engineer: "Right, at the bottom left hand side of your screen can you see an ok button?"
Customer: "Wow! How can you see my screen from there?!"
I saw this small piece of fictional conversation in a blog that I read. It was all about the funny side of customer service. After reading the blog, I noticed that underneath the humour and naivety of the fictional customer, they appreciate that the engineer can help from a remote location.
IT support or a managed service is all about removing stress from the customer, minimising loss of productivity and making sure that a client's infrastructure is running as efficiently as possible at all times.
Here are some of the benefits that an ACS Managed Service could provide for your business:
24 hour network monitoring
We monitor the performance of your servers, desktops and everything within you core infrastructure.
We ensure that all of your software, licensing and programs are up to date. Every Friday morning an automated check is completed so that you don't have to worry about it.
Web & spam filtering
What is says on the tin. The ACS team make sure that inappropriate websites are blocked to maximise productivity. We also monitor and manage the spam filters on your emails.
Strategic Technology Consultancy
Our team will work with you to put a future proof technology strategy in place. It is important that we have a clear understanding of your business objectives so that we can help you achieve them.
Reporting & Health Checks
We provide a weekly report, which displays an overall network health check. These reports are often the basis of discussion in monthly catch ups that clients have with their dedicated ACS consultant.
Unlimited telephone and online support
Our engineers are available to support you 24/7. Whether you need a phone conversation or an engineer on-site, we will do what it takes to fix the situation. Minimum disturbance to your productivity is our priority.
The ACS team has the skills and experience to help your business improve its IT efficiency so that you can meet your objectives. I know that's what everyone says and that you've heard it all before, so I think the best way to see how ACS can help your business is to talk to us.
You can speak to one of our specialists here or even better, you could come and see us.
We live at ACS house, Oxwich close, Northampton, NN4 7BH, book a meeting here.
If I dare say so myself, we are a lovely bunch, the door is always open and the kettle is always on.
20 Jan 2016
IT support or a managed service is all about removing stress from the customer, minimising loss of productivity and making sure that day to day a client’s infrastructure is running as efficiently as possible.
Here is more about what is included in an ACS Managed Service...
26 Aug 2015
All of the highlights from the ACS team Three Peaks Challenge. Find out how the 12 characters got on over the weekend in their adventure to raise money for The Stroke Association.
26 Aug 2015
For the first time ever the smartphone is the UK’s most popular device for going online!
We know that people today connect with digital content more than ever and day by day it is easy to see that more and more people are working on the move...
26 Aug 2015
Collaboration basically means to work together, and right now, our technology, workplace environments and everything in between are increasingly focussed on helping this type of work culture thrive.