In the early 90s, the term “modern business practices” frequently meant implementing ‘Just-in-Time’ delivery systems. Around the turn of the century, it meant developing and fine-tuning an online presence and then attracting customers to it. In more recent years it meant automating your salesforce, embracing mobile and leveraging social media. That’s the thing about modern business practices – in order to be ‘’modern’’, we need to continuously evolve.

Success in technology requires that companies quickly sense and respond to change addressing market disruption and customer needs, and do so at scale. This will enable businesses to speed up performance and challenge their competition in the 21st century and beyond. Interactive technologies are becoming central to engaging people at work and enhancing their creativity and productivity. AI will improve the level of work people do by automating more mundane, administrative tasks. While most businesses today use digital tools for work in the simplest terms — virtual meetings, chatting, collaboration — we need to think bigger.

This rapid pace of innovation begs the question: What’s next?
Every business wants to be known as an employer of choice — the kind of company where talented employees wish to work. But in reality, building a destination workplace is incredibly difficult and nuanced; the increasingly critical factor is technology. Today’s employees want to work in a digitally-savvy organisation.