FG solicitors are a niche practice based in Northampton. They specialise in employment law, human resources management, corporate immigration, and commercial litigation. The practice has been working in partnership with ACS for more than 8 years.
When first approaching ACS the company were looking for an IT partner for complete support. This is from product supply and repairs to IT support and performance consultancy.
Over the years, with an honest and open relationship, ACS has helped the practice refresh their IT infrastructure. Now ACS takes a proactive role daily in monitoring and developing all aspects of the practices IT systems. This ensures that everything runs smoothly.
The ACS solution
As part of a managed service partnership, it is ACS’ responsibility to help FG solicitors maximise up-time and productivity in the practice and making sure everything runs efficiently.
Some of the services that ACS provide for FG solicitors include the below:
- Proactive monitoring of servers & infrastructure
- Network operations centre and call tracking
- Performance reports and health checks
- Security updates and service pack deployment
- Unlimited telephone and on-site support
- Strategy and technology planning
- Hosted IT service, data centres & disaster recovery
The team at FG have developed complete trust in the ACS engineers. This is due to guaranteed fast response times and it is fair to say that ACS are seen as an off-site IT team for the company.
“ACS always take the time to understand our business needs. Their consultants are always on hand to provide advice and support on how to get the best from our system. The ACS service team consistently over deliver and have demonstrated great technical knowledge with a genuine, friendly approach.” – Floyd Graham, Principal