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The Client

Phipps Henson McAllister are Chartered Accountants based in Northampton and Banbury. They offer accounts, taxation, business advisory and support services to a wide range of business and individuals across Northamptonshire, Oxfordshire and the surrounding areas.  

The Requirement

ACS has been Phipps Henson McAllister's IT Partner since 2002, providing supply of IT hardware and Managed IT Services. It is safe to say that over the years the businesses have formed a true partnership. ACS' team of internal and external consultants have developed strong working relationships with the team at Phipps Henson McAllister through the consistent provision of services. 

The ACS Solution 

ACS' Telecoms specialists worked with Phipps Henson McAllister to establish the core requirements needed from a phone system, what was working with their existing solution, and what they needed to improve. ACS arranged for it's Unified Communications Partner, 8x8, to perform a site survey of the firm's existing infrastructure. This was a crucial part of the diagnostic process and allowed ACS to establish the best method for implementing a new solution. 

After the site survey and a demonstration of the benefits of 8x8 technology, the solution was installed. An 8x8 Unified Communications solution comprises of phone system hardware and software that manages all aspects of your communications infrastructure within the cloud. 

For businesses like Phipps Henson McAllister, a solution like this improves mobile communication, customer service, and it has saved costs. The team can now communicate with clients and colleagues using email, phone calls, instant message services, or even a conference or video call, from anywhere.  

 

“I have been working with ACS for many years now and can strongly recommend them as an IT and Telecoms solution provider. When it came to the decision to upgrade our phone system, we knew that ACS would have the knowledge and skills to see the project through. We are delighted with the results and continue to work closely with ACS." - Ross Phipps, Partner 

 

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