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The Client  

Founded in 1917, Northamptonshire Chamber delivers an array of support services to businesses across the country. With circa 1300 active members, Northamptonshire Chamber prides itself on being the first stop for businesses of all sizes, offering advice and support on everything from sales & marketing, training and legal issues to recruitment, finance and export assistance.  

The Requirement  

Northamptonshire Chamber was keen to continue providing a first class service to its customers while ensuring it achieved this in the most cost effective manner. With this in mind, the chamber contacted ACS who, following a comprehensive audit, recommended a consolidation exercise and network simplification which would continue to utilise a large percentage of the Chamber’s existing infrastructure. 

The ACS solution 

PIC (Pro-active Information Centre) Managed Service remote monitoring and resolution technology was demonstrated by ACS’ engineers and a 3-year outsourcing agreement was chosen. This ensured that Northamptonshire Chamber would enjoy dramatically increased system uptime and improved productivity. 

Key Services:

  • Audit, planning, design and installation
  • PIC remote infrastructure monitoring
  • Desktop support services
  • Data telecoms provision
  • Project management
  • Datastore365 online back-up
  • Pro-active security management 

 

“By working in partnership our IT spend is fixed and user satisfaction has increased across the business.” - Paul Griffiths, Chief Executive

 

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