Constantly evolving technology and ever changing requirements mean that organisations must continually invest to maintain and improve IT service levels.

For many businesses, this can become expensive and time consuming, requiring on-going training and the procurement of new technologies and staff.

Proactive IT support from acs consists of a set of enterprise level services and industry best practices that reduce the total cost of ownership and help improve IT services throughout your business. The solution is priced on a monthly investment enabling you to avoid unexpected capital outlays and smoother cash flow.

Proactive IT delivers our highest level of service and support to compliment your network infrastructure, allowing us to diagnose and prevent potential issues before they actually occur.

Our support methodology is built on processes servicing many thousands of end users, applying best practice and our unique 4-block approach which includes strategic planning. Working together in partnership, our 3 year technology plan will help you gain competitive advantage and the best return on your overall IT investment.

Why choose acs?

By working in partnership with acs, we can;

• Help you focus on running your business by automating day-to-day IT tasks
• Improve service levels and ensure system uptime
• Develop IT strategy to align your IT with your business goals
• Provide financial certainty with a fixed monthly IT cost
• Fix problems before they occur with cutting edge proactive monitoring
• Keep your network protected with robust security systems
• Provide access to the most experienced technical team in the region

Unparalleled expertise...

Our FREE level 1 infrastructure audit is the ideal first step to reduced IT costs. Contact our Proactive IT team today by clicking here or chat to us online now.

 

Reference sites and case studies

 

Our FREE level 1 infrastructure audit is the ideal first step to reduced IT costs. Contact our Proactive IT team today by clicking here or chat to us online now.

How could your business benefit?

Proactive IT can deliver the following benefits for your business;

• Improved IT availability and productivity
  Based on our experience working with businesses we would expect in year one alone an estimated 50% reduction in the number of support incidents, and between 60-70% reduction in the time taken to resolve those issues that do arise.
• Fast problem resolution
  Current statistics show that we are resolving 92% of Incidents either before the user is aware or on the 1st call into our Microsoft certified engineering helpdesk.
• Improved cash flow and IT spend predictability
  No unexpected capital outlays.
• Lower TCO and better ROI
  1) Improved user experience and productivity gain
  2) Desktop optimsation to improve desktop/laptop performance
  3) Increased life of IT fleet through weekly proactive maintenance
  4) Secure, reliable and scalable business platform
• Peace of mind on IT security
  To allow your staff to focus on your core business.
• IT automation tools
  To minimise risks of downtime to your business.
• Included in the monthly investment is the installation of any additional desktop, laptop and printers. Additional servers and core infrastructure requirements would be treated as a project and therefore installation charges would apply.

Benefits for Managing Directors

All Managing Directors require effective reporting on every aspect of their business. As an MD you will have reporting on your customer service, finance department, marketing and payroll but do you have a clear and transparent picture of your IT system? With Proactive IT you will have visibility on the health of your IT system, licence management, Internet usage by your staff, planning for the future and much more, including remote problem solving in the event of technical hitches so downtime is minimised and often avoided.

Benefits for Finance Directors

As a Finance Director you need to be not only confident that your systems remain operational, but also that your chosen support partner is delivering consistently high service levels and good value for your investment. A Proactive IT Agreement is charged at a fixed monthly fee based on the number of users and additional users can be added at the same rate. Service performance on our SLA is monitored by our internal call management systems and reported back in quarterly review meetings.

Benefits for IT Managers

As an IT manager we realise it can be a challenge to report on all aspects of your IT as well as plan strategically and deal with general IT problems. This is where acs can help you out by complementing your existing IT team so you are able to focus your attention on major IT projects which will benefit your company.

We will work with you to provide reports on your IT system which you can present to your MD. This could help you gain more funding for new IT as we will be able to highlight which systems need replacing or upgrading to prevent problems which could cause major disruption to the business. We can carry out the smaller jobs so you can focus more strategically, and with the experience of thousands of implementations, the expertise of hundreds of IT specialists and the support of all the leading brands, we can ensure we support your existing IT structure to suit your needs.

 

Our FREE level 1 infrastructure audit is the ideal first step to reduced IT costs. Contact our Proactive IT team today by clicking here or chat to us online now.

ROI calculator & quick quote

Use this tool to calculate the return on investment (ROI) you could achieve by switching to pic pro-active support. Simply enter the relevant figures in the boxes below, then click on the 'calculate' button. All fields are required.

Alternatively, click here for an instant quote.

1.	How many users do you have (PCs and notebooks)?
2.	How many servers do you have?
3.	What is the combined annual salary of your IT staff? (including NI contributions)
4.	What do you spend annually on IT training, benefits and recruitment?
5.	If you ever need holiday or sickness cover for your IT what is the approximate annual cost?
6.	What is the combined annual cost of any support agreements you have in place (exluding telephony)?
7.	Are your IT staff ever occupied with more problems than they can cope with?
8.	If you have an IT support contract, when is it due for renewal?
So we can email you your results...
Your name Company Email address

Alternatively...

get an instant quote for proactive IT support name* company* phone no email* no of users* no of servers* IT support contract renewal date* * required     Our FREE level 1 infrastructure audit is the ideal first step to reduced IT costs. Contact our Proactive IT team today by clicking here or chat to us online now.

Proactive IT features

	Proactive monitoring of servers & infrastructure Monitoring of servers, desktops, notebooks and core infrastructure for hardware failures and disk space usage with automated alerts.
	Guaranteed fast response times We provide a 4 hour response or better to critical issues and 8 hour response for non critical issues.
	Network Operations Centre and call tracking State of the art support systems with online call logging, monitoring of current calls and ability to view historical data.
	Performance reports and healthchecks An overview of IT infrastructure provided weekly with an overall network health score. Review meetings held monthly and quarterly.
	Security updates and Service packs These are completed every Friday evening. All updates are tested by acs prior to deployment.
	Cloud security - web & SPAM filtering Blocks websites based on categories to eliminate inappropriate internet usage by employees and filters SPAM emails.
	Software licensing management Assisting clients to remain legally licensed and ensuring that licensing is managed effectively.
	Loan equipment if hardware fails Provision of loan workstations, notebooks, servers or printers in the event of hardware failure.
	Unlimited telephone and on-site support All charges are included in the fixed monthly fee. The best IT team are on hand to fix problems quickly.
	Anti-virus and spyware protection Advanced Anti-virus solution with monitoring ensures a safe and secure network environment.
	Strategy and technology plan 3 year technology plan aligned to your business goals and compiled with a complete understanding of the latest & future technologies.
	Online backup and Disaster Recovery (DR) Secure off-site backup and disaster recovery ensures your business is protected against the unexpected.
	Hosted IT services and data centre Hosted services including Exchange, BlackBerry, Applications, SharePoint and more.

 

Our FREE level 1 infrastructure audit is the ideal first step to reduced IT costs. Contact our Proactive IT team today by clicking here or chat to us online now.